Privacy policy

This privacy policy describes how Get Your Way SRL (hereinafter "we") collects, uses, and protects your personal data when you use our getyourway.be website, our software services, and our connected hardware products.

We process your data in accordance with the General Data Protection Regulation (GDPR - EU 2016/679) and applicable Belgian laws.

By using our website and services, you consent to the collection and use of your personal information as described here. We do not share your data with third parties, except as stated in this policy.

Information collection and use

To enhance your experience when using our services, we may collect certain personal information about you, including your name, phone number, and postal address. This information is used to contact you or identify you.

Purposes and legal bases

We use your data to:

• Provide our services (performance of a contract – art. 6.1.b GDPR)
• Respond to your requests (legitimate interest – art. 6.1.f)
• Improve our products and ensure their security (legitimate interest – art. 6.1.f)
• Send commercial communications if you have consented (consent – art. 6.1.a)
• Comply with our legal obligations (invoicing, warranty – art. 6.1.c)

Device usage data

To improve our products and provide quality customer support, we may collect data on the use of our products. This may include usage statistics, error reports, and diagnostic information.

This data is collected anonymously and used only for the improvement of our products and services. You have the right to object to this collection at any time by contacting us at info@getyourway.be or via the site contact form.

Firmware and software updates

To provide the best experience to our customers, we may collect information about the device, such as its hardware and software configuration, as well as the installed firmware or software version. This information is used to offer updates tailored to the devices and to ensure that our users have the latest features and security patches.

Log data

To improve our services, we collect log data from your browser when you visit our site. This data may include your IP address, browser version, pages you visit, date and time of your visits, time spent on each page, and other statistics.

Cookies

"Cookies" are small data files, often used as anonymous unique identifiers, sent to your browser by the sites you visit and then stored on your computer.

Our site uses cookies to improve your experience and to collect information. You can accept or refuse cookies, and you will be informed when a cookie is sent to your device. If you refuse cookies, some parts of our services may no longer function properly.

Web analytics (Matomo)

We use Matomo, an analytics platform self-hosted on our own servers in France. No data is shared with any third party (neither Google nor any other analytics provider).

Matomo runs in cookieless mode with your IP address anonymized. No personally identifiable information is collected or stored. For this reason we do not display a consent banner: the configuration complies with the exemptions granted by the French CNIL and the Belgian Data Protection Authority.

The data we collect (pages viewed, country, device type, referring site) is used only to improve the site's content and usability. It is retained for a maximum of 13 months.

Opt out of analytics

If you do not want your visits to be measured, you can opt out below. Your choice is stored locally in your browser.

Data sharing and sub-processors

Your data is only shared with sub-processors strictly necessary to operate the service, each bound by a GDPR-compliant data processing agreement:

• Resend (contact form email delivery): data submitted through the form (name, email, company, message) is transmitted via Resend to reach us. Resend applies GDPR-compliant standard contractual clauses.
• OVHcloud (website and Matomo instance hosting): infrastructure located within the European Union.
• Competent authorities, only where required by law.

Our analytics tool Matomo is self-hosted on our own infrastructure — no analytics data is transmitted to any third-party analytics provider.

We never sell your data to third parties.

Security

We implement technical and organizational measures to protect your data (encryption, access control, backups). However, as no system is completely secure, we cannot guarantee absolute protection.

Third-party services and external links

Our site may contain links to third-party sites (e.g., partners, social networks). We are not responsible for their privacy practices and encourage you to read their policies.

Children's privacy

Our services are not intended for persons under 13 years of age. We do not knowingly collect any personally identifiable information from a child under 13. If we discover that a child under 13 has provided us with personal information, we immediately delete it from our servers.

If you are a parent or guardian and you know that your child has provided us with personal information, please contact us by email (info@getyourway.be) or via the contact form so that we can take the necessary measures.

Changes to this privacy policy

We reserve the right to update this privacy policy at any time. We will notify you of any changes by posting the new version on this page. We advise you to review this policy periodically to be aware of any changes. These changes take effect immediately upon publication.

Your rights

In accordance with GDPR, you have rights concerning your personal data:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure of your data
• Right to restriction of processing
• Right to data portability
• Right to object to processing

To exercise these rights, contact us by email (info@getyourway.be)